These terms explain how we arrange cleaning services, changes and cleaning concerns. They apply to bookings confirmed after publication; any separately agreed business contract should be read alongside them. Your statutory rights are not affected.
Who provides the service?
Matt Liam Cleaning Company LTD, registered in Scotland under SC905993. VAT number: 532 5078 04. Registered office: 11 Seaforth Road, Falkirk, Scotland, FK2 7TN. Contact: team@mattliamcleaningcompany.com or +44 7464 149780. The registered office is not a customer walk-in cleaning location.
Quotes and booking confirmation
A website enquiry is not a confirmed booking. We confirm availability, property address, cleaning scope, date, staffing arrangements and the total price in writing before accepting a booking. The quote states any applicable VAT, linen hire, consumables or travel charges. Payment arrangements are set out in that confirmation; this page does not impose a new deposit or payment deadline.
Cleaning scope and property access
Tell us about bedrooms, bathrooms, property condition, appliances and access restrictions. Provide safe access, working water and electricity and any necessary building permissions. Appliance interiors, specialist carpet or upholstery treatment, external windows, hazardous waste, repairs and handling of sensitive production items are included only when expressly agreed and suitable for our team. We discuss additional work and its price before proceeding.
Coverage and working hours
Routine coverage is approximately five miles around Blythswood Street, Glasgow, and three miles around Canonmills, Edinburgh. Confirm your postcode with us. We offer seven-day availability; dates and daytime, evening or overnight shifts depend on an agreed schedule. A website enquiry does not reserve staff automatically.
Cancellations and changes
For standard housekeeping bookings, cancellation with at least one day’s notice is free of charge. For clarity, please give at least 24 hours where possible. A same-day cancellation charge of up to £40 may apply only where disclosed and agreed before booking, and only to cover a reasonable direct loss after steps to reduce it. It will not exceed that loss and does not override a statutory cancellation right. Contact us if you need to change a visit; any different terms for a production, hotel or recurring commercial contract must be agreed in writing.
If we cannot provide the agreed service, we will tell you and discuss a replacement appointment. You do not have to accept it; any payment for work we will not provide will be refunded.
Consumer cancellation rights for remote bookings
Consumers booking online, by telephone or off-premises generally have 14 days after making the service contract to cancel without giving a reason, where the Consumer Contracts Regulations apply. To cancel, email or write to the contact above with a clear statement identifying the booking. You may use: “I give notice that I cancel my cleaning service booked on [date] for [property/date]. My name and address are [details].” This wording is optional.
If you want cleaning to begin within that period, we will obtain your express request and the required information and acknowledgement separately before starting. Where the law permits, cancelling after an expressly requested start may require a proportionate payment for work already provided. The cancellation right is lost after full performance only if the legal requirements for your prior request and acknowledgement are met. Any refund due under these rights will be made within the applicable legal period, generally 14 days after notice of cancellation, using the original payment method unless otherwise agreed without a fee.
Our cleaning guarantee and complaints
If you are unhappy with an aspect of the agreed cleaning, contact us promptly with the booking details and the areas of concern. We will review it and arrange a return clean at no extra charge to put right missed work within the agreed scope. Photographs can help, but are not a condition of your statutory rights. Please allow reasonable access for us to resolve the issue. This guarantee does not promise a tenancy deposit outcome or reverse wear, damage or new dirt after the visit.
For consumers, our service must be carried out with reasonable care and skill. Our return-clean promise is additional to legal remedies, including repeat performance or an appropriate price reduction where applicable. Email complaints to team@mattliamcleaningcompany.com; we will investigate and respond.
Insurance, damage and privacy
Ask for current insurance documents relevant to your booking. Policy terms and cover periods apply; insurance limits do not define or restrict your legal rights. Please report damage or safety concerns so we can investigate. Nothing here excludes liability that cannot legally be excluded, including death or personal injury caused by negligence, fraud or statutory consumer rights.
We use enquiry information to respond and arrange the service. See our website Privacy & cookies page for how website enquiries are saved and how optional WhatsApp contact works.
Official consumer information
Consumer Contracts Regulations: cancellation rights · GOV.UK: cancellation charges.