Who handles your information
Matt Liam Cleaning Company LTD, registered in Scotland under SC905993, handles information you provide to enquire about our cleaning services. Registered office: 11 Seaforth Road, Falkirk, Scotland, FK2 7TN.
How the enquiry form works
When you submit a quote request, we save your name, email, optional phone, property details, requested date and service privately in WordPress. We also attempt an email notification to our team. We use these details to respond and prepare your quote; no marketing subscription is created. Our hosting and mail providers process information needed to deliver these services. A temporary keyed hash of the network address limits repeated submissions for one minute; the raw address is not stored in the enquiry record. Enquiries are kept only as long as needed for the request, any resulting service and applicable business records.
WhatsApp is an optional alternative. Preparing a WhatsApp message runs in your browser and does not itself save a website enquiry. You choose whether to send it in WhatsApp, a separate service with its own privacy practices. Phone and direct email contact are also available.
Information used to respond to your request
If you send an enquiry, we receive the information you choose to share, such as your name, contact details, property postcode, cleaning requirements and preferred dates. We use it to respond, prepare a quote, arrange a service and keep necessary business records. We do not use an enquiry as consent to send unrelated marketing.
Service providers and retention
Hosting, email and messaging providers may process information as part of delivering their services. WhatsApp is a separate service with its own privacy practices. Enquiry information is kept only as long as necessary for the enquiry and any resulting service or record-keeping requirements.
Your choices
Contact our team to ask about information we hold, request correction or deletion, or raise a privacy concern. Depending on the circumstances, other data protection rights may apply. You can also raise a concern with the UK Information Commissioner’s Office.
WhatsApp +44 7464 149780
team@mattliamcleaningcompany.com
Cookies and external services
This theme does not add analytics, advertising cookies, embedded maps or tracking pixels. WordPress and the hosting platform may use essential cookies, particularly for logged-in administration. If optional analytics, marketing tools or embedded services are added, this notice and the consent controls must be updated before those tools are enabled.
City interest survey
If you answer our city survey, we store the city, your response, optional requested service and submission date privately in WordPress. We use these answers to assess demand for expansion. No name or email is requested by the form, and answering does not sign you up for marketing. A temporary, keyed hash of the network address limits repeated submissions for one minute; the survey does not store the raw address in its response records. Hosting security logs may be handled separately by our hosting provider. Survey responses are reviewed for relevance and retained only as needed for planning.
Optional advertising cookies: Meta Pixel
Only after you accept marketing cookies, Meta Pixel sends page visits and successful quote-request events to Meta to measure and improve our Facebook and Instagram advertising. Meta receives technical data such as browser information, network address, page URL and cookie identifiers, and may associate activity with your Meta account. We do not include your enquiry name, email, telephone, postcode or message in the pixel event parameters. The pixel may use _fbp and _fbc cookies. Your choice is remembered for up to six months. Rejecting marketing cookies does not prevent you from requesting a quote. Use Cookie settings at the bottom of any page to accept or withdraw your choice. Withdrawal stops future pixel events in this browser and removes the pixel cookies we can access; it does not erase information already received by Meta. See Meta’s privacy policy for its processing, international transfers and your rights.